Privacy Policy

Helicraft Australia Pty Ltd ("Helicraft", "we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We only collect what we need to run your flight and our business. Depending on how you deal with us, that can include:

• Your name, email address and phone number, when you book a flight, buy a gift voucher, send us an enquiry or call us.
• The details of your booking: the flight, the number of passengers, your preferred dates and any notes you give us.
• Each passenger's name and body weight (see "Passenger weights" below).
• Any medical conditions or special needs you choose to tell us about, so we can look after you on the day.
• For gift vouchers, the purchaser's details, the recipient's name and email address, and any personal message.
• A record of each payment: the amount, the date and what it was for. Card payments are processed by Stripe, and we never see or store your full card number.
• How you use our website: the pages you visit, your browser and device, roughly where you are and how you found us. See "Analytics and cookies" below.

Passenger weights

When you book a flight we ask for each passenger’s name and body weight. We use weights only to load and balance the helicopter safely for that flight and to meet our aviation safety obligations. We don’t use them for marketing or share them with anyone outside Helicraft, except where the law requires it. You can ask us to delete them after your flight.

How we use your information

We use your personal information to:

• Take and manage your booking, confirm your flight details and contact you about it, including changes for weather.
• Issue, send and redeem gift vouchers.
• Answer your enquiries.
• Operate safely and meet our obligations under aviation law.
• Take payments, give refunds and keep the records the law requires.
• Understand how people use our website, so we can improve it.
• Send you news and special offers by email. Every marketing email has an unsubscribe link, or you can ask us to stop at any time.

Who we share it with

We never sell your personal information. We share it only with:

• Our pilots and ground staff, so they can run your flight.
• Service providers who help us run the business, such as our payment processor (Stripe) and the companies that host our website and booking system, send our emails and provide our website analytics. They receive only what they need to do that job.
• Government agencies and regulators, such as the Civil Aviation Safety Authority, the police or accident investigators, where the law requires or allows it.

Information stored overseas

Some of our service providers store information outside Australia, mainly in the United States. We choose providers that protect personal information to a standard comparable to Australian law.

Analytics and cookies

We use two analytics tools to understand how our website is used. Fathom Analytics uses no cookies and does not identify individual visitors. Google Analytics uses cookies to count visits and see how people move through the site, and Google may process that information overseas. You can block or delete cookies in your browser settings, or install Google’s opt-out add-on at tools.google.com/dlpage/gaoptout.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Only staff who need it can see it. We keep information only as long as we need it for your booking, our safety obligations and the records the law requires us to keep, and then delete it or remove anything that identifies you.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it or delete it. Contact us using the details below and we will respond within 30 days. If we can’t do what you ask, for example because the law requires us to keep a record, we will tell you why.

Questions and complaints

If you have a question about this policy or a complaint about how we have handled your information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Helicraft Australia Pty Ltd
20 First Avenue, Moorabbin Airport VIC 3194
Email: bookings@helicraft.com.au
Phone: 1800 HELICRAFT (1800 435 427)

Changes to this policy

We may update this policy from time to time. The current version is always on this page.

Last updated 13 October 2026.